...and one small one - but important I believe - is how you can determine if people are telling the truth. I've been studying it for a while, and it's amazing how simple questions how help you determine this. Questions like: "I am sorry I was late, I had an important phone call." "Ohh yeah, you spoke with Rik right? What did he say?" (which he did not). Too much hesitation = high probability of a lie.
Also, overexplaining reasons to an action seems to be indicating that something is not being told or is not entirely correct.
Also learned that maybe Rohan was right when saying that it was too easy here... atleast the impact seems big with sometimes minimum effort.
Part of it may be that you're coming from the outside, brining a fresh new perspective on things.
In any case, it appears that many corporations are amazingly ineffective when it comes to daily operations. People tend to get caught up and loosing the big picture of what they are doing and where they are going.
Ohh, and learned the importance of remembering lunch - the cantine closes at 2:30 PM.